Foreign Exchange Lounge

Last Updated: August 30, 2026

1. Introduction

Foreign Exchange Lounge ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, including when you visit our venue, make reservations, or communicate with us via SMS/text messaging or voice communications, including AI-powered voice systems.

By providing your personal information and opting into any of our communications, you agree to the terms of this Privacy Policy. This Privacy Policy should be read in conjunction with our Terms & Conditions, available at https://www.foreignexchangeloungelv.com.

2. Information We Collect

We may collect the following categories of personal information:

Name, to identify you and personalize your experience

Phone Number, to send reservation confirmations, event updates, promotions, and other communications via SMS and/or voice call, including AI-powered voice communications

Email Address, for event notifications, promotional offers, and service-related communications

We collect this information when you:

Make a reservation or booking

Opt into our SMS messaging program

Opt into or receive voice communications from our venue

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to support website functionality and protect against malicious activity. Cookies are small files that help us remember your information and improve your experience.

Types of Cookies We Use:

Essential Cookies: Required for the website to function properly. These support reservations, forms, session management, and general website operation.

Security Cookies: Used by Cloudflare to protect our website from spam and attacks. These cookies do not collect personal information about you.

We do not use third-party analytics cookies, advertising cookies, or tracking pixels. We do not share cookie data with third parties for marketing or promotional purposes.

Your Cookie Choices:

When you visit our website, a cookie consent banner will appear. You can:

- Accept all cookies

- Accept only essential cookies (the website will still function, but some features may be limited)

You can update your cookie preferences at any time by interacting with the banner on the site.

4. How We Use Your Information

We use the information we collect for the following purposes:

To confirm and manage reservations and bookings

To send event announcements, reminders, and updates via SMS and/or voice

To deliver promotional offers and special deals

To provide transactional alerts and account-related notifications

To respond to customer service and support inquiries via SMS, voice, or email

To operate our AI-powered voice communications system for inbound and outbound calls

To improve our services and your overall experience

To comply with legal obligations

5. SMS / Text Messaging Program

Foreign Exchange Lounge operates an SMS messaging program to communicate with customers who have opted in. By opting in, you agree to the following:

Program Description:

We send text messages for the following purposes:

Reservation and booking confirmations

Event announcements and reminders

Promotional offers, special deals, and discounts

Transactional and account-related alerts

Customer service responses

Consent: Your consent to receive SMS messages is entirely voluntary. You are not required to opt in to our SMS messaging program as a condition of making a reservation, purchasing services, or otherwise doing business with Foreign Exchange Lounge.

Age Requirement: Our SMS messaging program is limited to individuals 21 years of age or older. Age is confirmed at the time of opt-in by self-attestation via a checkbox on our reservation or sign-up form confirming the user is 21 or older.

Message Frequency: Message frequency varies based on your activity. You may receive multiple messages per week during active promotions or upcoming events.

Message & Data Rates: Standard message and data rates may apply. Contact your wireless carrier for details about your plan.

How to Opt In: You may opt in to our SMS program by checking the consent box on our reservation request or private event request form.

How to Opt Out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message, and no further messages will be sent unless you re-opt in.

Help: For assistance, reply HELP to any text message or contact us directly at [email protected]

No Sharing of SMS Consent Data: Your phone number and SMS opt-in status will not be sold, shared, rented, or disclosed to any third party for their own marketing purposes. Opt-in consent obtained for SMS messaging is not transferable and is used solely by Foreign Exchange Lounge.

Supported Carriers: This program is available on AT&T, Verizon, T-Mobile, and other major U.S. wireless carriers. Carrier availability may vary. Carriers are not liable for delayed or undelivered messages.

6. Email Communications

If you opt in to receive emails from Foreign Exchange Lounge, you agree to the following:

Program Description: We send emails for the following purposes:

Event notifications and announcements

Promotional offers and special deals

Reservation confirmations

Service-related communications

Consent: Your consent to receive marketing emails is entirely voluntary. You are not required to opt in as a condition of making a reservation or doing business with us.

How to Opt Out: You may opt out of email communications at any time by clicking the "Unsubscribe" link at the bottom of any marketing email. You will receive confirmation of your unsubscribe request within 10 business days.

No Sharing of Email Data: Your email address and opt-in status will not be sold, shared, rented, or disclosed to any third party for their own marketing purposes.

7. Voice Communications Program (Including AI Voice)

Foreign Exchange Lounge may contact you via telephone or automated AI-powered voice calls for the following purposes:

Reservation and booking confirmations

Event reminders and announcements

Promotional and marketing communications

Customer service follow-up

Inbound call handling via AI voice agent for reservations, inquiries, and general information

Inbound AI Voice: When you call our venue, your call may be handled initially or in full by an AI-powered voice agent. You will be informed at the beginning of the call that you are interacting with an automated system. You may request to speak with a human representative at any time.

Outbound AI Voice: We may use AI-powered automated voice systems to place outbound calls to you for the purposes listed above. Prior to any outbound promotional or marketing voice call, we will obtain your prior express written consent as required by the Telephone Consumer Protection Act (TCPA).

Consent: Your consent to receive AI voice communications is voluntary. You are not required to consent to voice communications as a condition of making a reservation, purchasing services, or otherwise doing business with Foreign Exchange Lounge.

Opt-Out: You may opt out of outbound voice communications at any time by:

Verbally requesting removal during any AI or live voice call

Contacting us at [email protected]

Replying STOP to any related SMS confirmation

Call Recording: Calls may be recorded for quality assurance, training, and service improvement purposes. Where required by law, you will be notified before recording begins.

Standard Rates: Standard call and carrier rates may apply. Contact your wireless carrier for details.

8. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their own marketing or promotional purposes.

We may share your information only in the following limited circumstances:

Service Providers: With trusted vendors and service providers who assist us in operating our business (e.g., SMS delivery platforms, AI voice platforms, reservation systems, email platforms), solely for the purpose of performing services on our behalf, and subject to confidentiality agreements.

Legal Requirements: When required by law, regulation, court order, or governmental authority.

Protection of Rights: To protect the rights, property, or safety of Foreign Exchange Lounge, our customers, or the public.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain our business records, and comply with applicable legal requirements. When your information is no longer needed, we will securely delete or anonymize it.

10. Data Breach Notification

If we discover that your personal information has been accessed, stolen, or disclosed without authorization, we will notify you without unreasonable delay. We will provide you with details about the breach, information affected, and recommended protective measures. We will comply with all applicable state and federal data breach notification laws, including Nevada law.

11. Your Privacy Rights

Depending on your state of residence, you may have the following rights:

Access: Request a copy of the personal information we hold about you.

Correction: Request that we correct inaccurate or incomplete information.

Deletion: Request that we delete your personal information, subject to certain exceptions.

Opt-Out of Communications: Opt out of SMS messages at any time by replying STOP, opt out of voice communications by contacting us directly, or opt out of email communications by following the unsubscribe link in any email.

California Privacy Rights: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to know whether your personal information is sold or shared, the right to delete your personal information, and the right to opt out of the sale or sharing of your personal information. We do not sell or share your personal information for targeted advertising purposes. To exercise any of these rights, contact us at [email protected].

To exercise any of these rights, please contact us at:

719 Glenwood Springs Ave

N Las Vegas, NV 89032

[email protected]

We will respond to verifiable requests within a reasonable timeframe, consistent with applicable law.

12. Children's Privacy

Our services are intended for individuals who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will promptly delete it.

13. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this document. We encourage you to review this Policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Foreign Exchange Lounge

719 Glenwood Springs Ave

N Las Vegas, NV 89032

(702) 355-8392

[email protected]

https://www.foreignexchangeloungelv.com